Privacy Policy wirabet

1. Information Collected

wirabet collects various types of information to allow the platform to function properly and to meet international licensing requirements. The categories of information we collect are as follows:

Personal Identification Information

• Full name as it appears on a valid identification document
• Identity card number (MyKad) or passport number for foreign nationals
• Date of birth — used to verify that the user is aged 21 and above
• Current residential address
• Active email address
• Mobile phone number

Financial Information

• Details of payment methods used — including Touch 'n Go eWallet, DuitNow, online banking accounts (FPX) and cryptocurrency wallets (USDT, BTC, ETH)
• Deposit and withdrawal transaction records
• Betting history and game activity

Technical Information

• IP address of your device when accessing the platform
• Web browser type and operating system
• Cookie data and login session data
• General geolocation information based on IP address

2. How Data Is Used

wirabet uses the information collected for the following purposes:

• Processing account registration and verifying user identity in line with Know Your Customer (KYC) requirements
• Processing financial transactions including deposits and withdrawals securely
• Ensuring the platform operates smoothly and providing a consistent user experience
• Sending notifications related to accounts, promotions and service updates
• Complying with legal requirements, audits and directives from the licensing body
• Preventing fraud, money laundering and platform abuse
• Implementing player protection measures including detection of problem gambling patterns
• Providing customer support via live chat and email in Malay and English

3. Information Sharing

wirabet maintains a strict policy on data sharing. Users' personal information is not sold, rented or transferred to third parties for commercial purposes. However, limited sharing does occur in the following circumstances:

Operations-Related Service Providers

Providers that assist wirabet in running operations such as payment processors, licensed game software providers, and identity verification services. They are bound by confidentiality agreements and may only use the data for the specified purposes.

Legal and Licensing Requirements

wirabet may be required to disclose certain information when directed by our international licensing body, a valid court order, or law enforcement agencies. Such disclosures are made in accordance with established legal procedures.

Security Investigations

In cases of suspected fraud or financial crime, relevant information may be shared with the appropriate authorities for investigation purposes.

4. Data Security

Protecting user data is a core technical priority for wirabet. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Password storage in hashed form that cannot be decrypted
• Two-factor authentication (2FA) available for user accounts as an added security layer
• Strict internal access controls — only staff who require access to specific data are permitted
• Continuous security monitoring to detect unauthorised access
• Regular security audits by independent experts

While no system can be guaranteed 100% secure, wirabet takes all reasonable and appropriate steps to minimise the risk of a data breach.

5. Cookies and Tracking Technologies

wirabet uses cookies and similar tracking technologies to improve the functionality and performance of the platform. The types of cookies used are as follows:

Essential Cookies

Required for core platform operations such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.

Preference Cookies

Store your chosen settings such as display language and currency format to ensure a consistent experience each time you return to the platform.

Analytics Cookies

Help us understand how users interact with the platform so we can make appropriate improvements. Data collected is in aggregate form and does not identify individual users.

6. User Rights

As a wirabet user, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal data we hold about you
• Right of Rectification — You may request correction of data that is inaccurate or incomplete
• Right of Erasure — In certain circumstances, you may request that we delete your personal data, subject to legal and licensing requirements
• Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances
• Right to Object — You may object to data processing for certain purposes such as direct marketing

To exercise any of the above rights, please contact the wirabet customer support team via live chat or email. Our team, which operates 24/7, will process your request in accordance with established procedures.

7. Data Retention

wirabet retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as directed by applicable laws and the licensing body.

In general, active account data is retained for the duration that your account remains active. After an account is closed, certain data may be kept for a set period to meet audit requirements, legal compliance and resolution of any outstanding disputes.

Once the specified retention period ends, data is securely disposed of using methods that ensure the data cannot be recovered.

8. Changes to the Privacy Policy

wirabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or industry standards.

Any material changes will be communicated to users via their registered email or through an in-platform notification. Notice will be given at least 14 days before the changes take effect, unless the changes are required immediately for legal reasons.

Continued use of the wirabet platform after the effective date of any change is considered acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, you are welcome to contact the wirabet team through the following channels:

• Live Chat 24/7 — Available directly within the wirabet platform, operated in Malay and English
• Official Email — Send your written enquiries to [email protected]

Our support team operates 24/7 and will respond to privacy-related enquiries with full attention. For official requests regarding user rights, please state the type of request clearly in your message.